Bent Prongs

Things happen! Bent prongs can occur for a number of reasons, whether its because you’ve accidentaly dropped a heavy object on your ring, the prongs have been caught by cloth, you closed the door on your ring or it was slammed against an object. In these situations, you run the risk of one prong or several prongs being misshapen, pulled off of the diamond or broken off entirely. Once a problem is noticed, the ring should be brought to us for a professional assessment.

Missing Side Stones

If any of your side gemstones are missing, it is critical to bring your jewelry to us to assess why it happened and the cost to replace it. If one has fallen out, it is highly suggested that you have us take a look at your piece of jewelry to ensure all of the prongs are tight, and the diamonds are secure!

Bent Bottom Shank

Picking up heavy weights (with most of the weight resting on the bottom of the ring,) hitting something too hard, or any strenuous work could ultimately result in bending the bottom half of your ring. If your ring is mishapen from any of these extra activities, allow us to take a look at your piece!

Ring Stuck On Your Finger

Please do not wait to long for your ring to be taken off professionally. In the event that your ring simply will not come off, it is best to seek our help to cut off the ring for you.  After the process of removing the ring, it is still possible to repair it; ask our team about the cost associated with fixing the missing piece of metal.

Loose Side Stones

If you find that any of your side stones are loose, bring them to our team to tighten the prongs or metal surrounding or holding the stone.

In-Store Jewelry Maintenance

In an effort to fix any problems that may have been previously overlooked, it is important to bring your jewelry in every six months for inspection. Not only can this potentially save you time and money - it will also catch any gemstones that may be loose before they have fallen out. Reach out to us today!

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